Specialist organisational repair
Repairing damaged relationships, rebuilding trust and restoring performance after crises or scandals.
The WayFinders Group measures and repairs the integrity of large organisations damaged by serious events, restoring reputations, trust, and goodwill.
You’re probably here because something serious happened inside your organisation. It may have been an investigation, a governance failure, a leadership departure, a scandal, or a crisis that made the front pages. Whatever it was, your organisation responded. Lawyers were instructed. A statement was issued. A review may have been commissioned and headlines have moved on.
Serious events damage organisational integrity; the trust people have in leadership, the fairness they experience in how decisions are made, and the safety they feel to speak honestly.
When that integrity is damaged, the organisation changes from the inside. Meetings that used to crackle with honest debate become careful. People who used to speak freely learn not to. The board governs on a version of the organisation that is more optimistic than the one its people are living in every day.
Most leaders know something is different but few can name precisely what. So the damage compounds, goodwill depletes, talent that exits without explanation, and another incident emerges that nobody saw coming because the conditions that caused the first one were never addressed.
The WayFinders Group was built for this moment. We are the only firm in the market that measures the damage to organisational integrity using our proprietary ORI®️, reports precisely on where it sits and what it requires, and repairs it. We work with large organisations at the point where everything looks resolved from the outside and nothing feels resolved from the inside.
Who we work with
If you are a chair, chief executive, or board member of a large regulated organisation; a Royal College, trade body, member-led institution, mutual, housing association, financial services firm, sporting body, or publicly funded organisation; and something has happened that the formal processes have not resolved, we work with you directly.
If you are a crisis communications firm, law firm, governance adviser, or sector body whose client has concluded a formal process but has not moved, we work alongside you. We do not repeat your work. We address what none of your existing capabilities can reach; the internal conditions that determine whether the organisation can genuinely recover.
If you are a post-inquiry organisation in active reputational recovery, we can mobilise quickly. Our fastest engagements begin within days of the first conversation.
If you are a mutual, co-operative, or member-owned organisation where integrity is operationally load-bearing, we understand the specific pressures of accountability to members and the particular damage that governance failure does inside those structures.
Founder
©️ 2025 Tom Gold Photography
Our work is led by Leah Brown FRSA
Leah Brown FRSA is a qualified solicitor, former M&A lawyer, and accredited mediator who has spent her career at the intersection of high-stakes deals, disputes, and damage to integrity they leave behind.
She founded The WayFinders Group in 2023 after discovering that organisations consistently need more than legal advice or crisis management: they need genuine repair.
She is the co-creator of the ORI®️, has perfected the WayFinders Method, is a faculty member of the Society of Mediators, a TEDx speaker, and the author of the white paper From harm to healing: rebuilding trust in Britain’s publicly funded institutions.
She leads the business and brings in the right combination of practitioners for each engagement, drawing on a multidisciplinary team spanning legal, organisational development, mediation and restorative practice, HR advisory and risk.
What working with us is like
We are impartial in process and direct in delivery. We have the courage to say what we find. We give each client our full attention, and we do what we say we are going to do.
Our work is legally informed and grounded in restorative principles. We work in stages, at your pace. You will always know where you are, what comes next, and when we are done. Conversations are confidential and findings are handled with care.
We do not embed. We assess, intervene, and exit, leaving the organisation in a better position than we found it, with the evidence that proves it.
Core team

Leah Brown FRSA
Founder & CEO

Sammy Gildroy
Head of Partnerships and Community

Joannah Lodico
Administrator

Sarah Boulton
Head of Client Engagement
Case studies
The Fixer is our weekly newsletter written by Leah Brown FRSA. Every week we showcase movers and shakers in the press through our integrity early detection system, present an essay for chairs and CEOs, and pose a weekly integrity conundrum.
Advisory Board

Ray Mia
Senior media executive

Shaun Sawyer QPM
Former Chief Constable and Senior Detective

Dr Rachel Owusu-Ankomah
NHS practitioner

Stephen Ruttle KC
Commercial mediator

Professor Sue Halliday
Board chair
"The WayFinders Group demonstrated unwavering commitment to a successful outcome [in our Board mediation], investing the necessary time to get it right. Their ability to synthesise diverse viewpoints was remarkable, with no time wasted on irrelevances. Their highly articulate approach kept our complex governance challenge moving forward."
Cricket OrganisationCEO
"Responsive to brief, 100% focus on moving things forward, tireless pursuit of solutions. The WayFinders team turned our Trustees' minds to look at problems from entirely different perspectives, which ultimately led to a breakthrough in our governance approach."
Almshouses Association Housing BoardChair of Trustees
"Engagement with Leah was excellent. She listens to status and challenges, tests options for resolution in a considered way, and demonstrates exceptional interpersonal skills. Her restorative approach helped us address institutional challenges we'd been avoiding for years."
Corporate ClientLegal Director